Why is my Comcast Xfinity service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,263 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 04: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Burgettstown, Chicago, Richton Park, San Francisco, Washington, D.C., Oakland, Johnson City, Cedar Lake, Woodbridge, Herriman, Romeoville, Sterling, Sacramento, New Haven and Seattle.
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| City | Problem Type | Report Time |
|---|---|---|
 Marshfield | Phone | |
| Rockland | Phone | |
| Chicago | Phone | |
| Washington, D.C. | Phone | |
| Honolulu | Internet | |
| New York City | Wi-fi |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Andy George (@Adny_802) reported
@CBS can you really call yourself a broadcast company if you can air one is your most popular shows (macgyver) through 2 add breaks with only music for audio and apparently nobody in you're end noticing and fixing the issue? Or is this a @comcast @Xfinity classic?
- bhaloo68 (@bhaloo68) reported
@comcastcares Again, your service leaves much to be desired. Besides being ULTRA slow, now while watching an important news story - you’ve glitches out. So f**king tired of this sh*t service and having to complain about it over and over and over.
- Brian Mulligan (@BKMeditor) reported
@comcastcares My plan is fine. But making a big deal over crediting me .60 cents is just stupid. And the reasoning is laughable. Crediting me for those missed live sports I pay a local service fee for. The fee per month is way more than .60cents.
- onetiredmotha (@onetiredmotha) reported
@comcastcares Wanna explain why your Customer Service chat was ignorant? His name was "Ankit" and boy was he unprofessional and ignorant.
- Thomas (@Thomas75682211) reported
@comcastcares you guys are seriously criminally incompetent..you sent me an email 2 hours ago to review and approve bill changes where it incorrectly increased by $190/mo and customer service it was sent in error to many customers. How have you not yet issued a correction email??
- The "pandemic" is over! FDA approved Remdesivir (@666GRU) reported
**** You Comcast/Xfinity. Try it.
- LAM23 (@FixSheltersNow) reported
@comcastcares @B3ckyTalley your service is reprehensible
- RayB (@_YeahRayB) reported
Just off her voice alone the customer service rep from xfinity almost had me upgrade everything in this house lol
- 📫The Masked Dave📫 (@ColoDavo) reported
@Xfinity down again. Really tired of this. I pay too much for monthly outages.
- 𖤐 Brandon 𖤐 (@satanic_redneck) reported
@comcastcares is there an outage in the Kent/Covington area of Washington state?
- ᴮᴱ ivy⁷ (@springdayHYYH) reported
me: *wfh bc pandemic*comcast: WHY THE FCK ARE YOU USING VPN WHAT ARE YOU UP TO WE’RE GONNA SLOW THIS CONNECTION TO A CRAWL
- Clown Shell 🦀 (@ShellShores) reported
@Mulletp0wer Damn my last roomie took my Comcast payment and never paid the bill before she moved away.
- Zak (@Zakvvv666) reported
@comcast @Xfinity Can't even get in touch with an agent because of long wait times, must be other people getting horrible service right now too 🙃🙃🙃🙃🙃
- donna reed (@donnare09982381) reported
@comcastcares @comcastcares not have taken long. You have put me and family in a very situation. If our home is broken into, we have nothing to alert us. The managers didn’t offer to fedex our order or foot the bill. We just hang up without the issue being resolved.
- Randy (@RandPitt) reported
@comcastcares We shouldn’t have to pay for **** we don’t watch!
- sᴋʏ (@Skymeryy) reported
@oversoul Dude... Xfinity when works is good but holy **** customer service is ridiculous... my dad lost his phone and I got him a new one but its been three weeks and they still have yet to give him his original number...
- donna reed (@donnare09982381) reported
@comcastcares Not happy with your service. We use xfinity for everything in our home and are strongly considering disconnecting everything! We contact you to get a replacement for our sensor two weeks ago. You said it will take 3 to 5 days.
- Tom Baird (@GoldnBella) reported
@DAZNBoxing Your broadcast on Xfinity inMD just went out for 3 mins...wtf??..
- abhinaba (@abhinaba) reported
@ClintRutkas @comcastcares Also the main problem for me turned out to be upload speed which is somehow not called out in the contract I had. So moving to gigabit finally gave me upload speed of around 30mbps and I can actually switch on the camera in a call.
- donna reed (@donnare09982381) reported
@comcastcares @comcastcares You said it will take 3 to 5 days. We followed up with a call and was told due to tech difficulties, it wasn’t sent. Then was told we would have to wait 3 to 5 days again. We called customer service and got the run around.
- sharon weyer (@sharonw0312) reported
Do you know that Comcast that owns NBC and God only knows what else has no Covid relief for people that lost their jobs no reduction in payments,nothing!They said they won’t shut off your service but of course you have to pay whatever you owe at the end of it all so......?????
- Just Bren Is Fine (@ogbrenna) reported
@RodLacroix Listen mister we don't need you making Comcast service any worse
- Brian Mulligan (@BKMeditor) reported
@comcastcares My plan is fine. But making a big deal over crediting me .60 cents is just stupid. And the reasoning is laughable. Crediting me for those missed love sports I pay a local service fee for. The fee per month is way more than .60cents.
- onetiredmotha (@onetiredmotha) reported
@Xfinity Your customer service chat reps need to have a training on manners, at least Ankit does.
- TTV. FienX_ (@Ttv_FienX_) reported
@Xfinity @RogerHodgson Seriously, what ******** is the issue with the internet recently, for the past week it goes in and out multiple times hour after hour. What is the problem. Adress the issue instead of just ignoring it all the time.
- steph (@HopeLingersOn) reported
@Xfinity @ComcastCares Hi! If I’m subscribed to HBO through my Xfinity service, do I get HBO Max for free?
- LAM23 (@FixSheltersNow) reported
@Xfinity the absolute worst customer service 100% of the time. "Escalated" 8 times via chat, disconnected on the phone, now on hold for 23 minutes trying to simply get Xfinity to fix whatever is not permitting us to use HBO MAX.
- My Info (@mpavelchak1) reported
@comcastcares My internet is down again. Twice in one day!!. No internet no TV
- steph (@HopeLingersOn) reported
@Xfinity @ComcastCares Hi! If I’m subscribed to HBO through my Xfinity service, do I have to pay extra for HBO Max?
- Megan Jean (@meganjean626) reported
@Fak_Cancer They got It last night!! Xfinity was my problem too! But then today i went to apps and there It was. You gotta do some sign in w/ a code they give but then you should be good to go
